Communications equipment rarely fails at a convenient time. A maintenance agreement from Capital Area Communications gives your organization a defined support plan before a problem disrupts operations.
Our agreements can be tailored around your equipment, required response, operating schedule and budget - from business-critical radio systems to mission-critical public-safety infrastructure.
Move From Reactive Repairs to Planned Support
Waiting for equipment to fail can lead to extended downtime, emergency expenses and uncertainty about who will respond. A maintenance agreement establishes service expectations in advance and gives CAC the opportunity to become familiar with your system before an emergency occurs.
Depending on the selected coverage, an agreement may include:
- Priority technical support
- Scheduled preventive maintenance
- Equipment inspection and operational testing
- Troubleshooting and corrective service
- Repair labor and covered replacement parts
- Software, firmware and configuration support
- System health and performance reviews
- Documentation of maintenance activity
- Emergency and after-hours response
- Coordination of manufacturer support services
Coverage is based on the specific equipment and terms identified in the agreement.
Benefits of a Maintenance Agreement
- Reduce unplanned downtime - Routine inspection and maintenance can identify developing problems before they become system failures.
- Control support costs - A defined agreement makes service expenses more predictable and reduces the uncertainty associated with emergency repairs.
- Receive priority support - Maintenance customers receive service according to the response commitments established in their agreements.
- Extend equipment life - Proper maintenance can help equipment remain reliable and supportable throughout its expected lifecycle.
- Maintain better records - Documented service activity creates a clearer history of equipment condition, recurring problems and recommended improvements.
Coverage Built Around Your Operation
A school district, manufacturing facility and county public-safety system do not have the same support requirements. CAC will review your equipment, operating hours, criticality and available internal resources before recommending coverage.
Options may range from scheduled business-hours support to 24/7/365 on-call service for systems that cannot wait until the next business day.
Preventive Maintenance
Preventive maintenance can be incorporated into an agreement to evaluate supported equipment on a scheduled basis. Depending on the system, this may include inspection, testing, cleaning, measurements, software review and documentation.
The purpose is simple: address small issues before they become larger and more expensive operational problems.
Protect the System Your People Depend On
Capital Area Communications has supported communications systems since 1991. Our maintenance programs combine local service resources with access to Motorola Solutions support programs when applicable.
Request a Maintenance Review
Let CAC help develop a maintenance plan based on your system and operational priorities. Call 717-843-8505 or contact us to request a maintenance review.
